Support

Real people, on every plan.

Human support is included whatever you pay. Reach us on WhatsApp, by email or in the app, Monday to Friday 9am to 5pm and weekends 9am to 1pm. AI support in the app answers the rest, 24 hours a day.

Included on every plan Mon–Fri 9–5, weekends 9–1 24/7 AI support in-app No ticket queue
Ways to get help

Whichever way suits you.

01
WhatsApp
The fastest way to reach a person, and the one we would rather you used. Message +44 7723 183766 and you are talking to someone who knows the product, not a ticket queue.
02
In-app chat
Open Solo and start a chat from wherever you are stuck, so you do not have to explain which screen you mean.
03
Email
For anything that needs detail, screenshots or a paper trail. Write to team@getsolo.co.
04
24/7 AI support
Built into the app for the setup questions that come up at 11pm. It answers immediately, every day.
05
Weekly masterclasses
Live sessions on getting set up, getting found on Google and getting the most out of Solo.
06
Step-by-step guides
Written walkthroughs for everything from your first treatment to your Google Business Profile.
Talk to us now

Message the team, or drop us an email.

WhatsApp is the quickest route to a person during opening hours. Email suits anything that needs detail. Outside those hours the AI assistant in the app is always on.

Or save the number: +44 7723 183766

FAQ

Want to know more?

What is Solo?
Solo is an all-in-one platform built for beauty, hair and wellness businesses. It includes a booking system, a Google-optimised website, marketing tools, online payments and education, everything you need to run and grow your business.
How much does Solo cost?
Website & Booking System is £30 a month. Everything: website, bookings, payments and marketing in one. Salon is £30 a month per seat. For a team sharing one diary and a front desk. Every plan comes with a 30-day free trial.
How do I switch to Solo from another booking system?
We offer a free transfer service from any system you are currently using. Our team copies over your clients, bookings, reviews, images, notes and consultation forms. It is fully data-protection compliant and will not affect your current system, at no cost and no commitment.
How does the Google SEO setup work?
We help you get set up and ranking in your first 72 hours. We move your data, launch a branded website, connect your Google Business Profile and optimise for local keywords, with weekly masterclasses and step-by-step guides along the way.
Is there a contract or minimum term?
No. Solo is month to month with no card needed to start, no hidden fees, and you can cancel any time. Just starting out? Message us on WhatsApp to see if you qualify for our Starting Out discount.
How does the Starting Out discount work?
It is a reduced rate while you are building your book, and we check whether you qualify when you message us. Two things are worth knowing, because they are the ones people usually read the other way. We count bookings over a rolling 30 days rather than the calendar month, so nothing resets on the 1st. And a booking counts from the day it is made, not the day of the appointment, so a diary that fills up early counts early. Cancellations do not count against you. If you grow past the discount we will tell you before anything changes, and the new rate starts at your next renewal rather than straight away.
What kind of support do I get?
Friendly human support is included on every plan, via WhatsApp, email or in-app chat, Monday to Friday 9am to 5pm and weekends 9am to 1pm. You also get support in-app to help you set things up.
Solo

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The all-in-one solution that simplifies running one. Try Solo free for 30 days, no credit card needed.

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